What Is Your Baton?

What Is Your Baton?

What Is Your Baton? I love track and field events. I am captivated by the speed, strategy, and in the case of the relay races, by the collaboration required to pass a baton at record speeds. But, watching the 4×400 relay race at the 2016 Olympic Games, I couldn’t...
Escape The Productivity Trap

Escape The Productivity Trap

Escape The Productivity Trap “We had record breakthroughs in operational efficiency last year, but our client complaints went up.” Margaret, director of client services at a workforce training center, went on to tell me that the chair of the board was thrilled with...