Blog
Servant Leadership In Action: The Language of Outcomes
“But really, what does that look like in action?” Joyce, a newly promoted marketing director, posed this question at our very first leadership coaching session. We had been exploring the power of servant leadership — leading from a place of confidence, empathy, and...
How Are You Spending Your Change Capital?
All of us have change capital. Change capital is like social capital or even economic capital. It's something that we get to spend, we get to budget, and we get to invest as we navigate responding to change in our lives and in our work. There is a folk tale that flies...
When Responding to Change, Start Here
It seems simple. But don’t underestimate how powerful it is to get the right people in the right conversation at the same time. When everything is moving fast, you forget the simple practices that make it easier to lead. If you wind up not having the right people in...
Planning at the Speed of Change
I was working with a financial services company in the spring of 2020, right as the global pandemic unfolded. The United States government called on banks to offer small business loans — in record time, with brand new rules. All the while, leaders and teams were...
When It’s A Mindset Change
I recently had a very interesting chat with cognitive psychologist Dr. Kimberly Halvorson, CEO of @Brainsatwork. This is Part 2 of that conversation. We ended up talking about how human brains work at their best, and how multitasking makes it nearly impossible to...
What Does It Mean To Be An Agile Organization?
A few weeks ago, I got to have a fascinating conversation with cognitive psychologist Dr. Kimberly Halvorson, CEO of @Brainsatwork. With absolutely ZERO jargon, we talked about what it means to be an agile organization and why understanding how human brains work at...
When Your Brain Is Overloaded
You know that feeling that comes when you are in back to back meetings all day long. Somewhere between meeting number three and seventy three, your brain starts to hurt. It’s real. And it makes it harder to listen, make meaning, and respond to change. Sometimes my...
The Power of Next
“I've already taken out everything that isn't important. Everything I'm left with is extremely important. How do I prioritize when everything is important?” This was the heartfelt question I heard this morning from the chief technology officer at a financial services...
Escape The Productivity Trap
“We had record breakthroughs in operational efficiency last year, but our client complaints went up.” Margaret, director of client services at a workforce training center, went on to tell me that the chair of the board was thrilled with the cost savings while still...